What product warranty do you provide?

DigitalRev Store provides 12 months warranty to most of the products we sell*. For most cases, this warranty is provided by DigitalRev Store, instead of the manufacturer. 

For our Hong Kong customers:

If your product comes with a local manufacturer warranty, all services and repairs will be covered and handled by the manufacture directly. Otherwise your product is covered by DigitalRev 12 months warranty, and we'll handle services and repairs of your product free of charge within the first 12 months*. 

For our International customers:

DigitalRev Store is based in Hong Kong, and our products are sourced globally. In most cases, the product you import from us will be considered "parallel import product" by the local distributor of the brand. However the DigitalRev 12 months warranty provided by us is just as good, if not better than warranty provided by your local distributor. 

Our international customers have the choice either returning the product to us, or have it serviced by one of the manufacture approved local service centres. We cover return shipping if the product is eligible for our warranty. 

*Terms and conditions apply. For more details and exclusions, please check out the Terms of Product Warranty.

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